Ordering
There are several ways to process an order:
On-line. Your confidential information is protected by Secure Socket Layer [SSL] processing which encrypts information you input.
By Phone. Call 770-422-3314 or 800-377-4289.
By Fax at 770-422-1833 Use your own purchase order.
By Mail. Use your own purchase order.
When ordering by school purchase order, please provide the item model number, online price, and a brief description of the desired item.
If you are not satisfied with any item, you may return it for refund or exchange within 7 days LESS THE ORIGINAL COST OF SHIPPING. The item must be in brand new condition with all original packing. Customers must pay their own return shipping fees. For items over $1,500 there may be a restocking fee based on the item, please call for details.
Digital Microscopes and cameras cannot be returned once the item is opened unless the product is deemed defective and qualifies for a replacement.
Balance returns: the units cannot be used if exchange or return is requested. All Ohaus balances are subject to a 20% restocking fee. Please notify us within 7 days after delivery for return instructions. After contacting us, return items must include your order number and our order number on all correspondence.
Furniture: ALL SALES ARE FINAL EXCLUDING DAMAGE
We only sell/ship to the contiguous United States of America (US).
We retain the right to refuse any order.
Please contact us at 800-377-4289 if we can assist you in any way. We welcome your comments and questions.
Shipping
Products are shipped best way.
Normal carriers used are USPS, UPS, FedEx, or arranged freight service for large orders.
We only sell/ship to the contiguous United States of America (US).
Product Pricing
We do everything we can to honor our published prices. However, sometimes price changes are mandated by our suppliers.
We strive to maintain up to date pricing but prices and product line are subject to change without notice.
For educational and quantity discounts please contact info@capitalmicroscope.com
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Terms
All orders are subject to acceptance by Capital Microscope Services, Inc. of Georgia.
Individuals: All orders place via Major Credit Cards
Schools: Signed purchase orders accepted for private and public schools located in the United States. Please Email or fax (770-422-1833) a signed purchase order to us. Purchase order terms are net 30 days. Schools may also order by major credit cards and P-Cards
Industry: All orders place via Major Credit Cards. Payment terms of net 15 or net 30 can be established after a credit application check is completed, returned and approved. Please email us for credit application.
Missing or Damaged Items
We do everything in our power to make certain that you receive your order promptly and in good condition.
After receipt of your order:
Please inspect order as soon as it arrives.
Please contact us within seven days to report any damaged or missing items.
For damaged merchandise, please save all packing material for carrier inspection. Please take photos of damaged items upon receipt.
For UPS or parcel post shipment, notify us for instructions.
For freight shipments, call the freight company and request inspection. Forward a copy of inspection report to us and we will contact you concerning a replacement.